Revolutionizing enterprise resource planning: A transformation journey in the Albanian telecommunication industry

Authors

  • Eralda Caushi
  • Klejda Caushi
  • Malvina Halilaj

DOI:

https://doi.org/10.59380/crj.vi5.5109

Abstract

This paper explores the critical aspects of ERP (Enterprise Resource Planning) transformation in the Albanian telecommunications industry. The focus is on SAP tools that include asset modules, the platform for managing ERP stock and inventory, and a new frontline platform for selling device and accessories for all the channels by supporting both mobile and fixed devices. The telecom industry has evolved significantly, and the need for efficient operations, better integration, enhanced security, and improved user experiences has become dominant. Cloudification of the SAP solution running in GCP is part of the revolution. The technical implementation is strongly related to the advantages of an ERP transformation within the telecommunications industry. These benefits include enhanced efficiency and productivity, seamless integration, and impeccable data accuracy, bolstered security and compliance, and an overall enhancement in user experiences. Furthermore, this implementation also navigates the challenges and critical considerations essential in this transformative journey. Re-usability is a key component since the successful implementation in a single market for a single local market, can be replicated in the other markets as well by justifying the high implementation cost of 3 million Euros and the involvement of 32 local stakeholder and 45 global stakeholders.

Keywords:

ERP, cloudification, SAP, GCP, telecommunications

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Author Biographies

Eralda Caushi

Department Of Software Engineering, Faculty of Engineering, Canadian Institute of Technology ,
Albania

Klejda Caushi

Department of Economics and Business, Faculty of Economics, Political Sciences, Catholic University
Our Lady of Good Councel , Tirana, Albania

Malvina Halilaj

Department of Computer Science, Faculty of Natural Sciences, University of Tirana , Albania

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Published

2024-07-31

How to Cite

Caushi, E., Caushi, K., & Halilaj, M. (2024). Revolutionizing enterprise resource planning: A transformation journey in the Albanian telecommunication industry. CRJ, (1), 42–48. https://doi.org/10.59380/crj.vi5.5109

Issue

No. 1 (2024): CIT Review Journal

Section

Articles
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