Revolutionizing enterprise resource planning: A transformation journey in the Albanian telecommunication industry
DOI:
https://doi.org/10.59380/crj.vi5.5109Abstract
This paper explores the critical aspects of ERP (Enterprise Resource Planning) transformation in the Albanian telecommunications industry. The focus is on SAP tools that include asset modules, the platform for managing ERP stock and inventory, and a new frontline platform for selling device and accessories for all the channels by supporting both mobile and fixed devices. The telecom industry has evolved significantly, and the need for efficient operations, better integration, enhanced security, and improved user experiences has become dominant. Cloudification of the SAP solution running in GCP is part of the revolution. The technical implementation is strongly related to the advantages of an ERP transformation within the telecommunications industry. These benefits include enhanced efficiency and productivity, seamless integration, and impeccable data accuracy, bolstered security and compliance, and an overall enhancement in user experiences. Furthermore, this implementation also navigates the challenges and critical considerations essential in this transformative journey. Re-usability is a key component since the successful implementation in a single market for a single local market, can be replicated in the other markets as well by justifying the high implementation cost of 3 million Euros and the involvement of 32 local stakeholder and 45 global stakeholders.Keywords:
ERP, cloudification, SAP, GCP, telecommunicationsDownloads
References
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Ali, M. M. (2017). ERP System Implementation in Large Enterprises-A Systematic Literature Review. Journal of Enterprise Information Management.
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Anaya, L. (2019.). To what extent is it viable to apply benefits management approach for ERP systems? Procedia Computer Science 164, 33–38.
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Bernus, O. N. (2016). Business Cloudification: An Enterprise Architecture Perspective. Proceedings of the 19th International Conference , Vol. 3, pp.353-360.
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References
Ali, M. M. (2017). ERP System Implementation in Large Enterprises-A Systematic Literature Review. Journal of Enterprise Information Management.
Anaya, L. (2019.). To what extent is it viable to apply benefits management approach for ERP systems? Procedia Computer Science 164, 33–38.
Anaya, L. A., & Dag Håkon Olsen. (September 2014). Implementing ERP in a Challenging Environment: The Case of a Palestinian Telecom Company.
AT&T Global field marketing. (2012, May). Business Continuity. AT& newsletter issue. Retrieved from https://www.corp.att.com/wp-content/assets/content/worldwide/11/White_Paper_Business_Continuity.pdf
Bahssas, D. M. (2015). Enterprise Resource Planning (ERP) Systems: Design,Trends and Deployment. The International Technology.
Benedict Bender, C. B. (2021). Future ERP Systems: A Research Agenda. 23rd International Conference on Enterprise Information Systems (ICEIS 2021) - Volume 2,, pages 776-783.
Bernus, O. N. (2016). Business Cloudification: An Enterprise Architecture Perspective. Proceedings of the 19th International Conference , Vol. 3, pp.353-360.
Chen, C. (2001). Planning for ERP Systems: Analysis and Future Trend. Business Process Management Journal, 374-386.
Eko Wahyu Tyas Darmaningrat, F. A. (2019). Communication Management Plan of ERP Implementation. The Fifth Information Systems International Conference .
Fadi Taher Qutaishat1, S. A. (2012). The Effect of ERP Successful Implementation on Employees’ Productivity, Service Quality and Innovation: An Empirical Study in Telecommunication Sector in Jordan. International Journal of Business and Management .
Gyseling, P. (2023). Digital Vision for Cloudification. Retrieved from ATOS: https://atos.net/en-be/belgium/digital-vision-cloudification/cloudification-enables-businesses-to-become-truly-digital-and-agile
Huang, S.-M. I.-C.-H.-T. (2004). Assessing Risk in ERP Projects: Identify and Prioritize The Factors. Industrial Management & Data Systems, 681-688.
LEYH, C. (2011). hy do Companies Implement ERP Systems? - The Goals and Reasons behind ERP Implementation Projects. In R. P. P.-M. Léger, Readings on Enterprise Resource Planning (pp. Chapter 02, pp. 19-35.). Montreal: ERPsim Lab, HEC Montreal.
LEYH, C. (2011). Tailoring of ERP Systems. In R. P. P.-M. Léger, Readings on Enterprise Resource Planning (pp. Chapter 06, pp.78-90). Montreal: ERPsim Lab, HEC Montreal.
Maguire, S., Udechukwu Ojiako, & Al Said. (2010, February). ERP implementation in Omantel: a case study. Industrial Management & Data Systems.
Mathiassen, L., & Carsten , S. (2020). Managing New Tools.
Matrix Web Technologies. (2022). Matrix ERP System Documentation. Retrieved from Matrix ERP system : www.matrixwebtech.com
McKay, J. P. (2014). Rethinking Communication in IT Project Management. 47th Hawaii International. Hawaii.
Microsoft . (2023). What is access control? Retrieved from Microsoft: https://www.microsoft.com/en/security/business/security-101/what-is-access-control#:~:text=Access%20control%20is%20an%20essential,control%20policies%20protect%20digital%20spaces.
Puzas, D. (2022). Cloud Encryption. Retrieved from crowdstrike: https://www.crowdstrike.com/cybersecurity-101/cloud-security/cloud-encryption/
Saharia, A., Koch, B., & Robert Tucker. (2008). ERP SYSTEMS AND INTERNAL AUDIT. Issues in Information Systems VOL IX, No. 2, 578-586.
Sangfor Technologies. (2023, October 17). What is Access Control and How Does It Work? Retrieved from Sangfor - Cyber Security: https://www.sangfor.com/glossary/cybersecurity/what-is-access-control
SAP SE Corporate. (2023, May 11). Enterprise Resource Planning (ERP). Retrieved from SAP SE: https://www.sap.com/products/erp.html#benefits
SAP, Inc. (2022, 12). What are the Best Practices for ERP Implementation? Retrieved from SAP: https://www.sap.com/sea/products/erp/what-is-erp/erp-implementation-best-practices.html
SAP, Inc. (2023). SAP Inventory Management. Retrieved from Selected Hub: https://www.selecthub.com/p/inventory-management-software/sap-inventory-management/#:~:text=SAP%20Inventory%20Management%20caters%20to,throughout%20an%20entire%20supply%20chain.
SAP, Inc. (2023, May 11). SAP Inventory Management. Retrieved from SAP SE: https://help.sap.com/docs/SAP_Inventory_Manager
Slevin, D. P., & Pinto, J. K. (1986, September). The Project Implementation Profile: New Tool For Project Managers.
Zulch. (2014)). Leadership Communication in Project Management. Procedia - Social and Behavioral Sciences, 172 – 181.