The ethics of communication with patients: A qualitative analysis of transparency and information

Autorët

  • Juventina Ngjela
  • Agim Koçiraj
  • Erda Qorri
  • Dorian Kostandini

DOI:

https://doi.org/10.55312/op.v17i1.7261

Abstract

Introduction: Effective communication between healthcare professionals and patients is an essential component of person-centred care and has a direct impact on the quality of care, patient experience, and health outcomes. This material addresses how the communication style of healthcare professionals and their perceptions of patients can influence patient engagement, satisfaction, and adherence to treatment. Patient-centred communication models significantly enhance healthcare professionals–patient interaction and contribute to improved physical and psychological outcomes. This is especially important in mental healthcare, where verbal communication is often the primary means of diagnosis and treatment, making the establishment of a shared understanding with the patient crucial. Objective: This study explores the importance of effective communication between healthcare profes-sionals and patients by exploring how communication styles and healthcare professionals’ perceptions influence patient engagement, satisfaction, and adherence to treatment, with the ultimate goal of enhanc-ing health outcomes and promoting a person-centred approach, particularly in mental health care settings. Methodology: This study employed the method of literature review as a qualitative approach to collect, analyze, and interpret existing data. Both national and international sources were examined, including scholarly articles, academic publications, institutional reports, and health policy documents. The aim of this methodology was to provide a clear theoretical and practical framework on the topic and to identify best practices and challenges within the relevant field. The selection of literature was purposeful, focusing on reliable and relevant sources aligned with the study’s objectives. Conclusions: Effective communication between healthcare professionals and patients plays a fundamen-tal role in improving the quality of care and health outcomes. The communication style and attitudes of healthcare professionals significantly influence patient engagement, satisfaction, and adherence to treatment. Emphasizing a person-centred approach strengthens the therapeutic alliance and is especially critical in mental health care, where communication is often the primary tool for both diagnosis and inter-vention. Investing in the development of communication competencies among healthcare professionals is essential to delivering compassionate, individualized, and effective care.

Keywords:

effective communication, patient‑centred care, healthcare professional perceptions, patient engagement, treatment adherence, mental health, healthcare professional–patient relationship.

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Published

2025-06-01

How to Cite

Ngjela, J., Koçiraj, A., Qorri, E., & Kostandini, D. (2025). The ethics of communication with patients: A qualitative analysis of transparency and information. Optime, 17(1), 125–133. https://doi.org/10.55312/op.v17i1.7261

Numër

No. 1 (2025): Optime

Section

Medicine