The use of credit cards and consumer access models: Patterns of use in Albanian banks
DOI:
https://doi.org/10.55312/op.v17i1.7276Abstract
Over the past few decades, there has been a shift of people from using traditional payment methods to digital methods, thus creating innovation in the payment system. Nowadays, the market is determined to bring a different culture to Albania. The purpose of this study, which is based on the use of credit cards in the Albanian market, especially in Tirana, is to determine the attitude of society towards these credit cards. A questionnaire distributed among 100 consumers was used for primary data collection. This study contains both qualitative analysis and quantitative data analysis. The qualitative analysis addresses the ABC model of behavior, the use of credit cards, and the inflation problems caused by their use. The quantitative analysis highlights model statistics as well as the study of econometric analysis, based on the independent variables that are considered, such as monthly income level, security, prestige, and interest rate, which are thought to have a strong relationship with the use of credit cards as well as the expenses incurred during their use. Age, gender, monthly income, employment status, the reason for use, frequency of use per month, and duration of use are considered in the statistical model. Various tests have been developed to provide an accurate estimate of the relationship of variables using the SPSS Statistics program. All independent variables have exhibited a positive impact concerning the dependent variable. This paper aims to show the perceptions of people who use credit cards and those who hold a negative attitude about their use.Keywords:
Credit card, innovation, payment system, modelDownloads
References
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[11] Pinto, M. B., Mansfield, P. M., & Parente, D. H. (2004). Relationship of Credit Attitude and Debt to Self-Esteem and Locus of Control in College-Age Consumers. Sage Journals, 94 (3), 1405-
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1518.
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[12]. Ribaj A.,ILollari O., 2019 Albania Case Linked with SEE Countries (Asymmetric information
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versus banks’ costumer trust, Albania case linked with SEE countries
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[13] Incekara-Hafalir, E., & Loewenstein, G. (2009). The Impact of Credit Cards on Spending: A Field Experiment. SSRN Electronic Journal, 2-15
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[14] Annual report 2002 Bank of Albania
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[16] Annual report 2005 Bank of Albania
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[18] Annual report 2008 Bank of Albania
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[19] Annual report 2011 Bank of Albania
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[23] Annual report 2023 Bank of Albania
References
[1]. Minhas, R. and Jacobs, E.M. (1996), “Benefit segmentation by factor analysis: an improved method of targeting customers for financial services.
[2] Lewis, M. (1972). The Credit Card Industry. The Journal of Consumer Affairs, 107-242.
[3]. Chan, R. (1997). Demographic and attitudinal differences between active and inactive credit card
holders - the case of Hong Kong. International Journal of Bank Marketing, 117-125.
[4} Ribaj Artur, Çinaj Valbona Ribaj. 2018 Challenges for the Implementation of Credit Scoring in
Albania
[5] Goyal, A. (2008). Managing perceived risk for credit card purchase through supplementary ser-vices. Journal of Financial Services Marketing, 331-345
[6} Ribaj A. - 2020 The unethical banking costs distrust of bank customers (Albania case as a model for SEE countries)
[7] Perner, D. (2010). Consumer behavior: The psychology of marketing. SCRIBD, 1-10
[8] , Zhang, J. (2015). A review of credit card literature: perspectives from consumers. FCA, 1-34
[9] R. Solomon, M. (2009). Consumer Behavior: Buying, Having, and Being. Eight Edition. Browse Journals and Books, 845-848.
[10] Slocum, J., & Mathews, H. L. (1970). Social Class and Income as Indicators of Consumer Credit Behavior. Journal of Marketing, 36 (2), 69-70
[11] Pinto, M. B., Mansfield, P. M., & Parente, D. H. (2004). Relationship of Credit Attitude and Debt to Self-Esteem and Locus of Control in College-Age Consumers. Sage Journals, 94 (3), 1405-
1518.
[12]. Ribaj A.,ILollari O., 2019 Albania Case Linked with SEE Countries (Asymmetric information
versus banks’ costumer trust, Albania case linked with SEE countries
[13] Incekara-Hafalir, E., & Loewenstein, G. (2009). The Impact of Credit Cards on Spending: A Field Experiment. SSRN Electronic Journal, 2-15
[14] Annual report 2002 Bank of Albania
[15] Annual report 2004 Bank of Albania
[16] Annual report 2005 Bank of Albania
[17] Annual report 2006 Bank of Albania
[18] Annual report 2008 Bank of Albania
[19] Annual report 2011 Bank of Albania
[20] Annual report 2012 Bank of Albania
[21] Annual report 2020 Bank of Albania
[22] Annual report 2022 Bank of Albania
[23] Annual report 2023 Bank of Albania



